Engineering Operations & Business Continuity Leader · U.S. Veteran
25+ years protecting customer experience and network reliability through enterprise incident command, executive escalations, and business continuity leadership.
About
I'm an Operations Engineering Leader and U.S. Veteran with over 25 years of telecommunications experience and 11+ years of progressive management leading distributed technical teams. My focus is enterprise incident command and advocacy operations — activating the right responders, owning executive escalations end to end, and converting incident findings into standardized playbooks and governance that prevent repeat failures.
I've served for nearly two years on Cox's BCP Board (the Advisory Response Team, or ART of BCP), helping set incident command hierarchies, escalation trees, and crisis-readiness standards at the enterprise level. I designed and led the BCP Command Center platform to operationalize that governance, and the CB Forge platform to bring the same accountability and automation to day-to-day service assurance.
Honored by the White House Communication Agency for presidential mission-critical communications support, I bring that same standard of zero-downtime rigor to every incident bridge, escalation, and team I lead.
Experience
Cox Communications / Spectrum · Central Region
Directly manage a distributed 13-person Technical Service Operations (TSO) engineering team spanning Louisiana, Oklahoma, Kansas, NW Arkansas, and Omaha. Own CB Service Assurance and network reliability through the Cox-to-Spectrum integration.
Cox Communications · Southeast Region
Managed both Technical Field Operations (TFO) and Technical Service Operations (TSO) teams supporting commercial customers across Louisiana, Middle Georgia, the Gulf Coast, and Central Florida.
Cox Communications · Louisiana
Cox Communications · Baton Rouge, LA
Cox Communications · Louisiana
Built a hands-on foundation troubleshooting HFC plant, powering, and coaxial transmission up to the node.
1088th Engineer Battalion Headquarters · Louisiana Army National Guard · Plaquemine, LA
Served as driver of the commander's M113 armored personnel carrier and worked radio communications for battle coordination and direction — where my interest in crisis coordination first took root. Received the Army Service Ribbon and the National Defense Service Medal.
Projects
As a member of Cox's BCP Board (the Advisory Response Team, or ART, of BCP) for nearly two years, I designed and launched a centralized application standardizing incident command hierarchies, emergency escalation trees, bridge infrastructure, and crisis readiness across CB organizations.
A unified engineering workspace combining project tracking, fallout remediation, Power BI analytics, and workflow automation to enforce accountability across a distributed team.
Strategic operational support for a major regional buildout between Baton Rouge and New Orleans, coordinating POP placement in Livingston, Hammond, and Covington.
Regional SME for the design, configuration, and launch of Baton Rouge and Lafayette's first Calix GPON fiber network — three-time Calix certified.
Spearheaded the East Baton Rouge School Metro Ethernet implementation, coordinating complex fiber routing and earning an internal Cox Organizational Excellence Award.
Led the consolidation of six virtual operating regions down to three while maintaining 100% service reliability and full resource-utilization transparency.
Skills
Credentials
Contact
Open to conversations about operations leadership, network engineering, and incident command. Reach out any time.